Troubleshooting

Common issues and solutions for Plan Count.

Large PDFs Loading Slowly

Plan Count automatically adapts to your device's capabilities:

How it works:

• Thumbnails load progressively as you scroll (not all at once)
• Device RAM is detected to adjust loading behavior
• Low-memory devices use smaller buffers for smooth performance
• A progress bar appears for PDFs with 20+ pages

Tips for large PDFs:

• Wait for the progress bar to complete before scrolling quickly
• On slower devices, scroll gradually to allow thumbnails to load
• The page viewer uses lazy loading - only visible pages render

Memory tiers:

Device RAM	Buffer Size	Concurrent Renders
< 4GB (Low)	1 page	2
4-8GB (Medium)	2 pages	4
> 8GB (High)	3 pages	6

Symbols Not Detected

If expected symbols aren't being detected:

1. Check the PDF type - Plan Count works with vector PDFs (CAD exports). Scanned/image PDFs won't have detectable text.

2. Verify the pattern - Click on a detection rule to see the regex pattern. Common issues:

   • Case sensitivity (patterns are case-sensitive)
   • Missing variations (e.g., L1 vs L-1)

3. Check if rule is enabled - Disabled rules show with a strikethrough in the sidebar.

4. Use Discovery Wizard - The wizard shows all unique text patterns found in your PDF, helping you create accurate rules.

Export Issues

PDF export blank or missing overlays:

• Ensure you have detections visible before exporting
• Check that zones are set to "visible" if you expect zone overlays

CSV missing data:

• CSV only includes symbols within visible zones
• Page exclusions affect what's included in exports

Browser Compatibility

Plan Count works best with modern browsers:

Browser	Minimum Version	Notes
Chrome/Edge	90+	Full support including memory API
Firefox	88+	Full support
Safari	14+	Full support

Chrome recommended for the best experience with large PDFs (memory monitoring enabled).

Still Need Help?

Contact support at support@plancount.ai